Rainbow Tiger's Eye Bracelet New Year Gift

Follow these simple maintenance steps to keep your jewelry in the best condition:

Avoid contact with chemicals, such as cosmetics, perfumes, and detergents. It is recommended to remove them when doing housework, swimming, or engaging in activities involving special substances.

Regularly use a soft cloth to gently wipe away dust and stains. For jewelry with embedded gems, it is advised to have at least one check-up per year and professional cleaning when necessary to ensure the gems are securely set.

When storing jewelry, it should be placed separately to avoid scratching each other.

At Metaphysica, we aim to offer you the best shipping experience. Here are some FAQs about shipping information.

1.Does Metaphysica ship to my place?  

We can temporarily ship to the following countries.We are striving to expand our services globally.

• the United States
• the United Kingdom
• Canada
• France
• Coming soon...

2. How much does it cost for shipping?

Shipping cost would be calculated at checkout.For physical products, you can enjoy free shipping for orders over$65.99.Otherwise, shipping would cost$6 or€4.Please feel free to let us know if you have any further questions.

3. How long does it take for shipping?  

Step 1 ——Order Processing:2-7 business daysStep 2 ——Shipping:7-14 business daysSo, the total delivery time would be7-21 business days.It requires longer time for shipping forcustomized products,consecrated products, and any other products which need additional processing. Please check the shipping information at the confirmation email or contact us through contact@metaphysicalab.com for more information.If you left the wrong shipping address or contact information, please contact us through contact@metaphysicalab.com ASAP.It is not possible to redirect to another address once your parcel is processed.

4. How can I track my order?

You will receive a confirmation email after your order is processed. Then, you can clickTRACK YOUR ORDER to check the shipping information.For other help or inquiries, you may contact us via email: contact@metaphysicalab.com.

We offer a return policy within 21 days of purchase. Here are the details to ensure you enjoy the utmost convenience and protection when purchasing our products.

Returns

• Return requests must be made within 21 days from the date of receipt of goods. To start a return, you can contact us at contact@metaphysicalab.com.

The product must be in new condition, unused or undamaged, and all original packaging, accessories, manuals, etc., must be intact and undamaged. Customers must provide the original purchase receipt (such as an invoice or electronic receipt) as the basis for the return.

The following products are not returnable: customized products, blessed products, virtual products, and special gift card products, etc.

• Our customer service team will review and respond within 5 working days after receiving the return request. 
• After approval, customers must return the product to the designated address and keep the tracking number. 
• Once the product arrives at our warehouse, we will inspect it within 5 working days. 
• If the inspection is satisfactory, we will process the refund within 5 working days, and the refund will be returned to your payment account via the original payment method.

Refund

• The refund amount will be based on the actual amount paid by the customer.
• When refunding, we will deduct the shipping costs incurred due to the return (if applicable).
• If the product has quality issues, we will cover the return shipping costs.

Exchange

• Considering the long-distance international transportation, we recommend that you purchase carefully and avoid exchanges if possible.
• If you need to exchange a product, please follow the return process and specify the model or color of the product you wish to exchange in the return request.
• We will send out a new product after receiving and confirming the returned product.

Precautions

• Please ensure that the packaging of the returned product is complete to avoid damage during transportation.
• Please use a reliable logistics service and keep the tracking number to track the return of the product.
• The customer is responsible for the shipping costs of the returned product unless there is a quality issue with the product.

If you have any questions or need assistance, please contact our customer service team through contact@metaphysicalab.com. We promise to provide you with high-quality customer service and to solve any problems you may encounter during the return process. Thank you for your support and understanding.