Crystal Customization Healing Jewelry
Crystal Customization Healing Jewelry
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Order Placement: To initiate your purchase, kindly apply the promotional code CUSTIMIZE at checkout to facilitate a deposit payment, which constitutes 50% of the total order value. Once the code is applied, you can proceed to finalize your order.
Personalization and Consultation: Subsequently, we will reach out to gather your specific wishes, requirements, and essential personal details, including your birth date, time (with precision to the minute), and birthplace (detailed to the city level). Based on this information, we will present you with a curated selection of styles and materials that align with your individual preferences and needs.
Final Payment and Dispatch: After the confirmation of all details, we request that you settle the remaining balance. Upon receipt of the final payment, we will arrange for the shipment of your order. Please be advised that the entire process, from order placement to delivery, may span several weeks to a few months. We appreciate your patience and understanding as our design team diligently works to craft the finest and most personalized jewelry piece for you, one that will enhance your energy and help manifest your aspirations.
Special Considerations: Should you have any unique experiences or specific needs that you would like us to consider, please do not hesitate to reach out to us via email at contact@metaphysicalab.com. We also require detailed birth information for divinatory purposes, with precision to the minute if possible. Rest assured, your privacy is of utmost importance to us, and your information will be treated with the strictest confidence. For further assurance, please refer to our privacy policy for more detailed information on how we safeguard your data.
Care Tips
Care Tips
Follow these simple maintenance steps to keep your jewelry in the best condition:
Avoid contact with chemicals, such as cosmetics, perfumes, and detergents. It is recommended to remove them when doing housework, swimming, or engaging in activities involving special substances.
Regularly use a soft cloth to gently wipe away dust and stains. For jewelry with embedded gems, it is advised to have at least one check-up per year and professional cleaning when necessary to ensure the gems are securely set.
When storing jewelry, it should be placed separately to avoid scratching each other.
Shipping Policy
Shipping Policy
At Metaphysica, we aim to offer you the best shipping experience. Here are some FAQs about shipping information.
1.Does Metaphysica ship to my place?
We can temporarily ship to the following countries.We are striving to expand our services globally.
- the United States
- the United Kingdom
- Canada
- France
- Coming soon...
2. How much does it cost for shipping?
Shipping cost would be calculated at checkout.For physical products, you can enjoy free shipping for orders over$65.99.Otherwise, shipping would cost$6 or€4.Please feel free to let us know if you have any further questions.
3. How long does it take for shipping?
Step 1 ——Order Processing:2-7 business daysStep 2 ——Shipping:7-14 business daysSo, the total delivery time would be7-21 business days.It requires longer time for shipping forcustomized products,consecrated products, and any other products which need additional processing. Please check the shipping information at the confirmation email or contact us through contact@metaphysicalab.com for more information.If you left the wrong shipping address or contact information, please contact us through contact@metaphysicalab.com ASAP.It is not possible to redirect to another address once your parcel is processed.
4. How can I track my order?
You will receive a confirmation email after your order is processed. Then, you can clickTRACK YOUR ORDER to check the shipping information.For other help or inquiries, you may contact us via email: contact@metaphysicalab.com.
Refund Policy
Refund Policy
We offer a return policy within 21 days of purchase. Here are the details to ensure you enjoy the utmost convenience and protection when purchasing our products.
Returns
- Return requests must be made within 21 days from the date of receipt of goods. To start a return, you can contact us at contact@metaphysicalab.com.
The product must be in new condition, unused or undamaged, and all original packaging, accessories, manuals, etc., must be intact and undamaged. Customers must provide the original purchase receipt (such as an invoice or electronic receipt) as the basis for the return.
The following products are not returnable: customized products, blessed products, virtual products, and special gift card products, etc.
- Our customer service team will review and respond within 5 working days after receiving the return request.
- After approval, customers must return the product to the designated address and keep the tracking number.
- Once the product arrives at our warehouse, we will inspect it within 5 working days.
- If the inspection is satisfactory, we will process the refund within 5 working days, and the refund will be returned to your payment account via the original payment method.
Refund
- The refund amount will be based on the actual amount paid by the customer.
- When refunding, we will deduct the shipping costs incurred due to the return (if applicable).
- If the product has quality issues, we will cover the return shipping costs.
Exchange
- Considering the long-distance international transportation, we recommend that you purchase carefully and avoid exchanges if possible.
- If you need to exchange a product, please follow the return process and specify the model or color of the product you wish to exchange in the return request.
- We will send out a new product after receiving and confirming the returned product.
Precautions
- Please ensure that the packaging of the returned product is complete to avoid damage during transportation.
- Please use a reliable logistics service and keep the tracking number to track the return of the product.
- The customer is responsible for the shipping costs of the returned product unless there is a quality issue with the product.
If you have any questions or need assistance, please contact our customer service team through contact@metaphysicalab.com. We promise to provide you with high-quality customer service and to solve any problems you may encounter during the return process. Thank you for your support and understanding.
